Responding to Emotion During Difficult Conversations in the COVID Era

It is difficult for patients and families to process information when their emotion is high. By learning to effectively respond to the emotion you see, you can build patient trust and move conversations forward in a constructive way. In this video, Michael Mendez, MD, and Tessie October, MD, MPH, lead us through a structured talking map, which will help you respond to emotion during difficult conversations.

Produced in collaboration with VitalTalk.