Virtual Event FAQ

• Webinars are didactic sessions focused on emerging topics in the field and successful palliative care program models, with on-demand viewing available.
• Virtual Office Hours are small-group, Q+A consulting calls with leading subject matter experts. These sessions are intentionally designed to be for a smaller number of attendees in order to ensure an engaging session for all. Virtual Office Hours are not recorded. These are a safe space for attendees to speak with faculty and peers.
• Interprofessional Grand Rounds offers one-hour sessions where members learn about complex patient cases from leaders in the field.
• Virtual Workshops are interactive learning sessions that combine didactic information with group participation. These may include case review studies and breakout groups. Workshops have a registration fee, which is discounted for health professionals from CAPC member organizations.

Full access to CAPC virtual events, including Webinars, Virtual Office Hours, and Interprofessional Grand Rounds is reserved for CAPC members. CAPC occasionally offers briefings and other virtual events that are open to all. CAPC Virtual Workshops are offered for a fee to members and non-members; organizational membership is not required to register. Members receive a discount on registration fees to CAPC workshops.

Currently, CAPC Webinars, Interprofessional Grand Rounds, and Virtual Office Hours do not offer Continuing Education credits. Virtual Workshops may offer Continuing Education credits; please refer to the specific event pages for more information. Note that to earn continuing education credits for eligible events, participants must log in to the event within the first 5 minutes of the event and attend 90% of the session.

CAPC online clinical training courses do offer continuing education credits for physicians (+ABIM MOC credits), nurses, social workers, and case managers.

Visit our events calendar, then click on the event you are interested in, and click Register. You will need to be logged in to your CAPC User Account in order to register for most events. Space is limited for all events, so register early.

For Virtual Workshops, log in as a CAPC member or create a User Account in order to register.

Space is limited for all virtual events. Webinar and Interprofessional Grand Rounds recordings will be posted within 48 hours for you to watch at your convenience. Virtual Office Hours are recurring sessions with smaller capacity, so if a session is full, please sign up for next month’s session.

Webinars and Interprofessional Grand Rounds are recorded and posted in the On-Demand Webinars and On-Demand Interprofessional Grand Rounds sections within 48 hours of the live event. Virtual Office Hours and Virtual Workshops are not recorded due to the real-time participatory nature of these event discussions.

All CAPC virtual events are hosted on Zoom.

You will need a computer, tablet, or smartphone that has a camera, microphone, and Internet access.

You will need to be able to log in via the Zoom app. We recommend speaking to the IT team at your organization to address any firewall issues that may prevent access. You can also access the session you signed up for with the dial-in information included in the confirmation email.

When you register, you will receive a confirmation email that includes a custom link to join the event. Please use the ‘add to calendar’ feature in the confirmation email so that you have access to your unique registration link and it is saved to your calendar. Do not share your unique join link with others.

CAPC reserves the right to cancel a Virtual Workshop if conditions warrant. In the event of such a cancellation, registration fees will be refunded. All requests for refunds or changes must be submitted in writing to CAPC via our Contact Support form. Registrants who cancel more than 7 days prior to an event will receive a full refund. Registrants who cancel fewer than 7 days prior to the start of the workshop can be rescheduled into another workshop with the same duration and cost within a year of their canceled registration. No refunds will be issued for cancellations fewer than 7 days from the start of the workshop.

Refunds will be applied to any registration request made more than 7 days in advance of the Virtual Workshop. To request a refund, please contact CAPC Support (choose Virtual Events in the dropdown).

If your question wasn't answered in these FAQs, please email [email protected].